Return and Exchange Policy

We want you to be completely satisfied with your purchase from Duper DuDu. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.

Returns:

  • Eligibility: We accept returns within 30 days of the purchase date. Items must be in their original condition, unworn, and with all tags attached.
  • Process: To initiate a return, please contact our customer service team through our contact form. We will provide you with a return authorisation and instructions on how to send the item back to us.
  • Store Credit: Once we receive and evaluate your returned item, please allow 10-15 business days for processing. If your return is approved, we will issue store credit equivalent to the value of the returned item, excluding any shipping charges. Store credit must be used within 12 months from the date of issuance. Please note that shipping costs are non-refundable, unless the return is due to a fault with the item or an error on our part. The responsibility for the returned item remains with you until it is received by us.

Exchanges:

  • Eligibility: Exchanges are available for items of equal or lesser value. If you wish to exchange an item for a different size or colour, please contact our customer service team within 30 days of purchase.
  • Process: Contact us to request an exchange, and we will provide instructions. The item you wish to exchange must be in its original condition, unworn, and with all tags attached.
  • Shipping Costs: You will be responsible for the return shipping costs. We will cover the shipping cost for sending the replacement item.

Non-Returnable Items:

  • Items that are marked as final sale or discounted more than 40% are not eligible for return or exchange.
  • For hygiene reasons, we cannot accept returns or exchanges on items that have been used or washed.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Contact Us:

For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team through our contact form. We are here to help and ensure that you have a pleasant shopping experience with Duper DuDu.